Refund

Refund Policy

For Simple Modern customers, the sections below set out returns, exchanges, and refunds. This page applies specifically to simplemoaern.shop.

eligibility at Simple Modern
This eligibility section covers orders and visits through simplemoaern.shop for Simple Modern. We provide a 30-day no-reason return and exchange policy. You may request a return or exchange within 30 days after the item is delivered without having to provide a reason.

Details from Simple Modern on refund timing
For purchases made through simplemoaern.shop, Simple Modern applies the following guidance on refund timing. After the returned item reaches us and is inspected, we will notify you whether the refund is approved. Every approved refund is processed to the original payment method within 10 business days.

What Simple Modern customers should know about support
For Simple Modern customers at simplemoaern.shop, this section explains support. For return or exchange assistance, contact Support@simplemoaern.shop or 503-479-4070.

What Simple Modern customers should know about condition of returns
Customers using simplemoaern.shop can rely on the following Simple Modern guidance about condition of returns. Please send the item back safely with its included components and original packaging when reasonably possible. Customers may inspect an item as they would in a physical store, but they remain responsible for damage caused by handling beyond what is reasonably necessary to inspect it. No restocking fee is charged.

How Simple Modern handles order problems
The following order problems guidance applies to the Simple Modern storefront at simplemoaern.shop. For an item that arrives damaged, defective, incomplete, or different from what was ordered, contact us promptly so we can provide a free replacement, exchange, or refund as appropriate.

Simple Modern: starting a request
Customers using simplemoaern.shop can rely on the following Simple Modern guidance about starting a request. A return or exchange begins when you, contact us at Support@simplemoaern.shop before sending the item. Once the request is approved, Simple Modern will provide a prepaid return shipping label or an equivalent free return arrangement. The store pays the return shipping cost for approved no-reason returns and exchanges. Items sent without prior authorization may not be accepted.

Details from Simple Modern on exceptions
Simple Modern publishes this exceptions guidance for customers using simplemoaern.shop. Customized products, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive goods are not accepted for non-quality returns. These exclusions do not limit remedies for damaged, defective, incorrect, incomplete, or otherwise non-conforming deliveries, and they do not limit any non-waivable consumer rights.

Merchant Information
Business name: Simple Modern
Brand name: Simple Modern
Email: Support@simplemoaern.shop
Phone: 503-479-4070
Physical address: 10 N Weidler St, Portland, Oregon, 97227, United States